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Privacy Policy

We have published this guide to help you understand how and why we collect information from you. The Luggage and Bag Shop is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which Web Trader Code of Practice. You can browse our site without disclosing any personal information.

We receive information in one of two ways either directly from you when you purchase from us or when you subscribe to our mailing list. The information we collect about you includes your name, address, phone number, email address and credit/debit card details. This information is necessary for us to process and fulfil your order, notify your order status and inform you of special offers and promotions to provide you with the best possible service. Please note that if we suspect fraud, we have the right to cancel the transaction.

'Cookies' are used on this site only to keep track of the contents of your basket. Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order as you use the system. In order that we can monitor and improve the site we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser version.

We do not collect sensitive information about you and the information we do hold will be accurate and up-to-date. You can contact us to check the information we hold about you and we will amend it accordingly if inaccuracies are found. The personal information we hold will be held securely in accordance with the law and the Which Web Trader Code.

We will not share your information with any other companies for marketing purposes.

We will not send emails to you unless you have given us your consent by registering with us on the Mailing List page of our website. Our emails always include an option to 'unsubscribe'.

Contact Us

If you have any questions relating to this policy please contact us by email: info@TheLuggageandBagShop.co.uk